Refund Policy

Refund and Return Policy

Buyer may be entitled to a refund for prepaid Orders.  TingTong  retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event pack aging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

Buyer may be entitled to a refund upto 100% of the Order value if Delivery Guy fails to deliver the Order due to a cause attributable to either Delivery Guy or TingTongPlus , however such refunds will be assessed on a case to case basis by TingTong .

Our decision on refunds shall be final and binding.

All refund amounts shall be credited to Buyer’s wallet with his/her TingTong  Account.

In case of payment at the time of delivery, Buyer will not be required to pay for:

  • Orders where packaging is either tampered or damaged at the time of delivery;
  • Wrong Order being delivered; or
  • Items missing from Buyer’s Order at the time of delivery.

Provided the same is communicated to TingTong  Customer Care through the Platform before the Order is marked delivered.


Important Note 1: The Buyer shall verify his/her Order and the products before providing OTP to the Delivery Guy and any issue with respect to the product or Buyer’s Order shall be notified immediately, and cancellation request shall be placed before providing OTP to the Delivery Guy. Once OTP is provided to the Delivery Guy, it shall be deemed that the Buyer has accepted delivery of his/her Order and once he/she has accepted delivery, the Buyer cannot cancel the Order and/or claim refund.

Important Note 2: In case of the complaint of any spurious product, the liability shall solely lie with the Merchant selling the product. TingTongPlus  is merely facilitating the transactions between the Merchant and the Buyer and therefore, TingTong  shall assume no liability with respect to the products sold by the Merchant. TingTong  strictly discourages dealing of any spurious product on its Platform and shall reserve the right to report such incidents to the concerned authorities for appropriate legal actions.